Terms & Conditions

Welcome to www.digicolab.com.au (Website). Please read these Terms and Conditions carefully before using our website. By accessing or using this website, you agree to be bound by these Terms and Conditions, as well as our Privacy Policy.

These Terms and Conditions comply with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 (Cth) and other relevant Victorian legislation.

  1. DEFINITIONS

In these Terms and Conditions:

  • “We”, “us”, “our” refers to DigiCoLab - Digital Marketing Advisory, ABN 80 910 279 129, the owner of this website.

  • “You”, “your” means any user, customer, or visitor of our website.

  • “Website” refers to www.digicolab.com.au.

  • “Services” refers to any products, digital content, or services provided through the website.

2. ACCEPTANCE OF TERMS

By using this website, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, you should cease using this website immediately.

We reserve the right to amend these Terms and Conditions at any time without notice. Updates will take effect immediately upon posting. It is your responsibility to review these terms periodically.

3. USE OF THE WEBSITE

You agree to use the website for lawful purposes only and not to:

  • Engage in any activities that violate Australian laws or regulations

  • Distribute viruses, malware, or harmful code

  • Attempt to gain unauthorised access to our systems

  • Misuse the website in any way that could damage its functionality

We reserve the right to restrict or terminate your access to the website if we believe you have violated these terms.

4. INTELLECTUAL PROPERTY

All content on this website—including text, images, graphics, logos, videos, and software—is protected by Australian copyright laws and remains the intellectual property of DigiCoLab unless otherwise stated.

You may not copy, reproduce, modify, distribute or commercially exploit any content without prior written consent, except as permitted by law.

5. PRODUCTS & SERVICES

All prices listed on the website are in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST), where applicable.

We reserve the right to:

  • Change prices or discontinue services without notice

  • Refuse service to anyone at our discretion

  • Correct any errors in product descriptions or pricing

Payment Terms:
Payment must be made in full at the time of purchase unless otherwise agreed. We use secure third-party payment gateways and do not store credit card information on our servers.

6. AUSTRALIAN CONSUMER LAW (ACL) – YOUR RIGHTS

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to:

  • A replacement or refund for a major failure

  • Compensation for any other reasonably foreseeable loss or damage

  • Repair or replacement if the goods or services fail to be of acceptable quality and the failure does not amount to a major failure

These rights apply in addition to any other rights or remedies available to you under law.

7. LIMITATION OF LIABILITY

To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, or consequential damages resulting from:

  • Your use or inability to use the website

  • Any errors or omissions in the website content

  • Any unauthorised access to your data

Where liability under the ACL cannot be excluded, our liability is limited, at our discretion, to:

  • Re-supplying the services

  • Replacing the product

  • Refunding the amount paid

8. THIRD-PARTY LINKS

This website may contain links to third-party websites for your convenience. We are not responsible for the content, accuracy, or privacy practices of these external sites. Accessing these sites is at your own risk.

9. COOKIES & PRIVACY

Our website uses cookies to improve user experience. By using the website, you consent to the use of cookies in accordance with our Privacy Policy.

We are committed to protecting your privacy and managing your personal information in compliance with the Privacy Act 1988 (Cth) and Victorian privacy laws. Please refer to our Privacy Policy for further details.

10. CANCELLATIONS, REFUNDS & RETURNS

Digital Products/Services:
Due to the nature of digital products, refunds are only granted in cases where Australian Consumer Law applies (e.g., if the product is faulty or not as described).

Physical Products:
If we offer physical products, returns and refunds are processed in accordance with Australian Consumer Law.

For all refund and cancellation requests, please contact us at hello@digicolab.com.au with your order details.

11. JURISDICTION & GOVERNING LAW

These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of Victoria.

12. CONTACT INFORMATION

If you have any questions about these Terms and Conditions, please contact us at:

DigiCoLab - Digital Marketing Advisory
Email: hello@digicolab.com.au